Frequently asked questions (and answers)!

Renting supplies for an event is not something you do everyday.  We know you have lots of questions and have attempted to answer some of the more common ones here. 

Of course, we are always just a phone call away at 812-282-1055

and we love to talk to our customers!

I'm not quite sure what I need- can you help?

Absolutely!  Just give us a call at 812-282-1055.

How soon do I need to make a reservation?

Reservations can be made at any time.  For the busiest months (April, May, June, September, and October), as well as holidays, we recommend placing your reservation at least 6 weeks before your event date.  However, we can take reservations up until the "last minute", depending on availablity.  While we have a large inventory, we do get completely booked  at times.  Therefore, for your peace of mind, booking early is the way to go!

How do I make a reservation?

Just call or stop by the store.  We will need your phone number, address, event date, and payment. 

Can I make payments?

Payment options may be available, based on order details.

What is the cancellation/refund policy?

Any cancellations (except dance floors) made up to 14 days prior to the event date will receive a complete refund. (Dance floor reservations are non-refundable.)
 

Can I have my order delivered?

Yes.  The delivery/pickup fee is one flat fee for your entire order.  The cost is based on mileage. 

Are there "hidden" or "surprise" charges?

Never!  The rental cost is the cost you'll pay (plus tax, of course).  Many companies charge an accidental damage waiver (ADW) that can add 5-10% to your total rental. The only additional fees we charge are for delivery, and the optional service of setup and break down of tables and chairs.  These fees are discussed with you before you make your reservation and you will be given a total cost, with no surprises.  

Can I pick up my rental items at the store?

Most items can be picked up at the store.  Tents, dance floors, and larger inflatables (5 in 1 combo, obstacle course, slides) must be delivered due to size and to ensure correct installation. 

When will my order be delivered?

You will be contacted the week of your event to let you know when your delivery will be.  Delivery can be any day the week of your event, depending on our schedule.

Is set-up and take-down included in delivery?

The following items include set-up and take -down  with delivery: Tents, Lighting, Dance Floors and Inflatables. 

Set-up and Take-down is offered for tables and chairs and is priced individually, allowing you to choose which options work best for you.

Table set-up............50 cents per table

Table take-down.....50 cents per table

Chair set-up............40 cents per chair

Chair take-down.....40 cents per chair

How many people can be seated at each size table?

6' rectangular (banquet table)..........seats 6

8' rectangular (banquet table)..........seats 8

48" round table.................................seats 6

60" round table.................................seats 8

72" round table..................................seats 10

Where can I see the linen color options?

Sample colors can be found at www.linenswatches.com. Click on "basic solids" and then "standard polyester" to view the colors of linens priced below. PLEASE NOTE: The images are not 100% accurate, but are meant to give you a general idea of the options. For actual samples, please visit our showroom.

Which size linen tablecloth do I need?

6' rectangular (banquet table)

     Lap length.......... 72x120

     Floor length....... 90x132

8' rectangular (banquet table)

     Lap length..........72x120

     Floor length.......90x156

48" round table

    Lap length..........90" round

    Floor length.......108" round

60" round table

     Lap length..........90" round

     Floor length.......120" round

72" round table

     Lap length..........108" round

     Floor length........132" round

How can I determine the size dance floor I need?

Dance floors are determined by the total number of guests, but take into consideration that not everyone will dance.

Up to 108 guests..........12x12

144 guests....................12x16

180 guests....................12x20

192 guests.....................16x16

240 guests....................16x20

288 guests....................16x24

300 guests....................20x20

336 guests....................16x28

360 guests....................20x24

384 guests....................16x32

What's the difference between a pole tent and a frame tent?

Pole tents have center poles and must be staked.  Pole tents are most commonly used on grass, gravel, and sometimes asphalt. 

Frame tents do not have center poles and can be installed with minimal staking or weighting.  If a frame tent cannot be staked, water barrels must be used for weighting.   Frame tents are most commonly used on concrete or asphalt. 

We are always happy to help you decide which style best suits your needs.

What size tent do I need?

A lot of factors determine tent size.  The best way to figure the size tent you need is to call us with the answers to the following questions:

What surface will the tent be set up on?

How many guests are you expecting?

Will your guests be seated at rows of chairs or at tables and chairs?

If your guests are seated at tables and chairs, do you prefer long or round tables?

Do you need space for a dance floor?

Do you need space for food, cake, and head tables?

Some additional questions that will help us provide an accurate quote:

What town will the event be in?

Are you interested in lighting options?

Will you need linens or china?

Are you interested in set-up and take-down of tables and chairs?

Do the tents have sides on them?

We have side options available, however, they are not included in the tent cost.  Solid white wall is available for $1.00 per foot, Clear and Window wall is available for $1.50 per foot. 

I don't see ___________ listed as an item you carry.  Can you get it for me or tell me where I can get it?

Absolutely!  We are happy to help in any way we can.  Sometimes that means we can get something for you, other times it means we can refer you to someone who can. 

More questions?  Give us a call at 812-282-1055. 

We look forward to talking to you!